Tag · The Operator’s Note
First-hand analysis of ERP and operational software. Below, every piece in The Operator’s Note tagged Implementation, sorted newest first.
Every ERP customization is permanent. A framework for knowing when to customize, when to change your process instead, and what the maintenance cost really looks like over time.
ERP implementations don’t fail at go-live. They fail at month four when nobody’s looking. The four failure patterns of post-go-live, how to detect them early, and what to plan for during selection.
Most failed ERP projects keep going because nobody in the room has authority to stop them. The warning signs that mean stop, the political moves that make stopping survivable, and how to actually do it.
What ERP vendors don’t tell you about the true cost of implementation. The internal hours, opportunity costs, and timeline overruns that never appear in the vendor quote.